Our Policies

Terms & Conditions, Refund Policy, Pricing & Promotion Policy.

Privacy Policy

This privacy policy document will help you understand how we use personal information. If you do not agree to this privacy policy, then feel free not to use the coinswapz.com site and its related services. By accessing or using this site, you agree to this privacy policy. This policy may change from time to time, and any changes made will be posted here on the site. We may take other steps including notifying you and/or seeking your consent to material changes.

The Information We Collect

We collect information while you access, browse, view or otherwise use the site. You directly provide us with most of the information we collect. We use the personal information we collect to provide you with quality service and security, so we can operate the site and perform our obligations to you; to ensure integrity and security, to prevent fraud, to contact you, offer support, and promote the site. We will keep personal information for as long as you access or use the site, or for as long as it is required to fulfil the purpose for which it was collected. Some of the information you provide us with will be stored or processed on our behalf by third party suppliers and data processors, and may be located in other jurisdictions.


We take great care in maintaining the security of the site and your information, and in preventing unauthorized access, loss, misuse, alteration, destruction or damage to it. We believe that if you are old enough to appreciate Bitcoin (and other cryptocurrencies), you should be old enough to buy it. However, the Coinswapz crypto exchange mandates a minimum age of 18. No one under the age of 18 should provide personal information to or on the site. We do not knowingly collect personal information  from individuals under 18. If we learn that we have collected or received personal information from individuals under 18, we will delete that information.

We also use cookies and similar technologies (such as web beacons, pixels, tags and scripts) to improve or personalize your experience, provide our services, analyze website performance and for marketing purposes. 

KYC Data

The site demands sellers to provide some form of verification; either ID or passport, which will help us know our clients better. This information is only stored temporarily until a seller's information is confirmed, and verified. However, we do not make it obligatory for every user or every seller to provide KYC data. This is just an extra step that helps the seller gain favor and trust from their buyers.

Steps are taken to ensure that almost all personal information collected by the site is available for the user to update via settings. This is applicable for information like wallet addresses, profile photo, passwords, and so on. However, if you delete your account or get it banned by the admins, then it is important to know that this action can not be reversed.

Contact Us

You are free to exercise your rights in connection with your personal information. You can write to us at support@coinswapz.com. You can also ask for further assistance by submitting a support request, and our team will help. Before submitting a support request, please include all the relevant details, so that your request can be handled correctly.